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Shipping Policy
Most orders shipped within 24-48 hours - weekends and holidays excluded
Fedex does not pick up or deliver packages on weekends or holidays
Items ordered together may ship separately
Ground Zero Boardshop does not ship internationally.
Ground Zero Boardshop Return & Exchange Policy
You may return your merchandise for credit to your credit card or you may exchange for another item.Please call us for a return authorization number. Repack the item(s) in the box your order was shipped in and return the package to Ground Zero Boardshop.
Shipping & Handling
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via Fedex or insured Parcel Post.
Toll Free Phone Number 888-510-0053 monday - saturday 10-7 pm eastern time zone
Clothing
All items must be unused and include the original packaging
Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
If you plan to return your clothing please keep it clean
Once clothing has been worn and/or washed it cannot be returned or exchanged
Shoes
Shoes must not be worn and must include the original undamaged packaging - Ground Zero Boardshop recommendation - try your new shoes on inside on the carpet - this will help keep your new shoes clean and returnable
If you plan to return your shoes do not wear them after trying them on
Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes
Once shoes have been worn they cannot be returned or exchanged
Skateboards
All skateboards must be un-skated and in like-new condition
No skateboard deck is completely guaranteed
Once a skateboard has been used it cannot be returned or refunded
Once a skateboard has been assembled, its parts cannot be returned or exchanged
Ground Zero Boardshop is not responsible for actual deck color and/or dimensions
Ground Zero Boardshop does not replace broken decks or decks with pressure cracks
Videos
Videos must be unopened and in original packaging
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